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Managing Impacts & Grievances

Understanding not only where Paladin can have a positive social impact but also where it has potential negative impacts on local communities is a key part of Paladin’s approach to ensure the Company develops appropriate mitigation strategies and plans where required. Grievances expressed by stakeholders can provide an early warning system for issues arising and help to prevent negative impacts.

KM has a Grievance Mechanism Procedure that stakeholders, anonymously if they wish, can use to notify the Company of environmental and social grievances as well as of any unethical, unlawful or undesirable conduct, including incidents of corruption and bribery. However, the consistent implementation and communication of the Grievance Mechanism Procedure is challenging as, in practice, local external stakeholders often express concerns in an informal manner through their direct relationships with Paladin personnel or through stakeholder consultation meetings

LHM has a complaints process in place and has also prepared a Grievance Mechanism Procedure. Complaints and grievances from the community are much lower at LHM compared to KM, which is most likely due to the community being much closer at KM than at LHM. During the reporting period, no formal complaints or grievances were received at LHM or KM.

The formal community grievances registered at LHM and KM for this and the previous reporting period are listed in Table 25, which include grievances noted at community meetings in 2014/15.

Table 25. Registered Community Grievances/Complaints

Type of Grievance

Number of Grievances Registered

LHM

KM

2015/2016

2014/2015

2015/2016

2014/2015

Noise

0

0

0

0

Blasting

0

0

0

0

Traffic

0

0

0

5

Dust

0

0

0

6

Lighting

0

0

0

0

Water

0

0

0

0

Pollution

0

0

0

0

Clinic Delay

N/A

N/A

N/A

0

Community Commercial Participation

0

0

0

0

Safety

0

0

0

0

Human Rights

0

0

0

0

TOTAL

0

0

0

12

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